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Wahanda Rewards terms and conditions

  1. Eligibility

    To enrol in the Wahanda Rewards programme, you must have a Wahanda account that is both valid and active and have been invited to participate in the program by email. With each purchase made using this profile, you will automatically begin earning Beauty Points. The programme is open to UK residents only.

  2. Points value

    Customers will be awarded one Beauty Point for every £1 spent on Wahanda bookings and eVouchers. The points per £1 value of Wahanda Beauty Points may vary during special promotions. One Beauty Point has a monetary value of £0.10. Wahanda Gift Voucher purchases are not eligible for points rewards. Accumulated points can be exchanged for account-specific, fixed denomination discount vouchers. Points are not transferable for cash.

  3. Collecting points

    Wahanda Beauty Points will be credited to eligible accounts 3 days after an appointment booking visit and 14 days after an eVoucher booking. Bookings that are paid for at the venue at the time of visit, that are cancelled or are incomplete on the part of the customer do not earn any Beauty Points. If your appointment booking is rescheduled, points will be credited 3 days after the completed appointment. Points cannot be purchased or obtained in credit from other promotions.

  4. Redeeming points

    Once you have accumulated 250 Beauty Points you will receive a £25 voucher via email notification in the following week, which is valid for bookings on the Wahanda website or app only. If you redeem a service with a value of less than £25 you will not receive a partial credit and your points balance will be deducted the full £25 / 250 points. Each subsequent voucher is awarded at 250 point intervals and any sums that fall between these thresholds cannot be redeemed against rewards. Points can only be redeemed in 250 (£25) blocks. If a booking total exceeds the value of your current redeemable points balance, you must pay the remaining sum using an alternative method (credit/debit card).

  5. Transferring points

    It is not possible to transfer a point balance to another account. You may transfer eligible vouchers to friends or family, once you have reached 250 points.

  6. Expiry of points

    Points earned will automatically expire on a rolling basis after a period of 12 months. If you have earned sufficient points to claim a voucher, but a portion of points earned subsequently expires, the voucher will no longer be available until the threshold has been met. You will be able to track progress of points earned and upcoming points via email notifications sent to you for the duration of the trial program.

  7. Changes to points balance or termination to the program

    If we suspect fraudulent activity, we may terminate your right to earn or redeem points. Wahanda reserves the right to amend or cancel the program at its discretion. In the event the Wahanda Beauty Points programme is terminated, we will give reasonable notice of such termination, including your right to earn or redeem points issued by us.

  8. Data privacy

    The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area. By submitting your Personal Information you agree to this transfer. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy.

  9. Disclaimer

    By using our website, you consent to our collection and use of your Personal Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our website homepage to keep you aware of the nature of the information we collect, how we use it and under what circumstances we may disclose it. By continuing to access our website after any change is posted, you agree to any such change to our Privacy Policy. If you do not agree with such changes, you should stop using our website.

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