We've gathered together the most common questions posed to Wahanda and answered them as best we can. We hope they help with the one that's niggling you...
Wahanda is a health, beauty and wellness ecosystem. In our ecosystem, you’ll find comprehensive listings of spas, salons and health centres all around the globe. You’ll also find a big pond of knowledge - everything you need to know about treatments, classes and therapies. So, if you’re wondering where your nearest spa is, whether to wax or shave, what to eat before yoga or maybe you’re just curious about colonics, at Wahanda you can gather together a scrapbook of everything you need to know and all the exciting spas and clinics around the world you want to try out.
Wahanda is a Native American word for “great spirit and creator”. We think it sums up our energy and passion for health, beauty and happiness.
What we’re not:
Wahanda gives salons access to their own online diary system so they can independently control their calendar and on-site availability. We teach them to use the software, to synchronise it with their own digital diary (if they opt not to use it as their main management system) and to keep their appointment information up to date. This includes training on blocking out time slots that have been filled, as well as time periods when the venue may be closed.
As a result, all appointments showing on both our site and app should be bookable. If you do encounter inaccurate availability listed on site, please don't hesitate to let us know and we will get in touch with the venue to correct matters as soon as possible.
We don’t blame you for being so interested in Wahanda’s inner workings, we are quite special. Check out our About Us page to find out what makes our world go round. An email to firstname.lastname@example.org will get you an answer to any more specific questions you have – so fire away!
Click here to view the hundreds of venues nationwide that accept the voucher and navigate to your chosen area via the searchable map. You're spoilt for choice.
We hope that the venues we work with are up to scratch, but if you think otherwise, you can let them know. It is essential that you try to take up any objections you have at the time with the venue itself, as that's the best way of getting these things smoothed over. First try to speak to the owner or manager – often misunderstandings, mistakes or problems can be addressed or rectified right away by the venue themselves.
Failing that, please write to our Customer Experience team, providing the following information:
Please be brief and bullet-point your comments. We will then take up the matter with the venue, and will try our best to resolve the matter within 30 days.
We send out the confirmation email as soon as you have completed your order, honest!
They do vanish sometimes into the world-wide-black-hole somewhere – we suspect it lands up in the same place as all those missing pens. If you don't seem to have your email, please check your junk mail folder first. If you do find it there, please label it as 'Not junk' and add the address to your accepted emails list – that should stop it happening next time.
If it is still not there, the instructions to resend your email should be helpful.
No problem, just email Customer Experience, telling us:
We'll then resend your confirmation email and you'll be able to enjoy some well-deserved pampering!
Sorry it hasn't got there yet.
eVouchers should arrive as soon as you complete your order – see the suggestions for finding a missing booking confirmation email if yours hasn't arrived.
For vouchers that brave the postal service, please check the Delivery Options section under that specific offer for a delivery timescale. Most vouchers should take 3-5 working days to reach you; if it's been longer than this then send us an email or call us on 0330 100 3515 so we can find out where it's hiding.
First of all be aware that if it is a popular venue or offer then phones may be a bit busy – have you tried sending them an email? Booking far in advance for eVoucher purchases is recommended, so you don't risk it expiring before you can arrange an appointment. If you still can't get through, write to us at email@example.com, supplying us with the following:
We'll forward your details on to our contact at the spa/salon, with a request for them to confirm with you as soon as possible.
When buying one of our awesome deals, in the Order Details box, you'll see a link that says 'Add a promotional code’. Simply click on this link to enter your code in the exact same format as we sent it to you, ensuring that there are no spaces or gaps. Ch-ching!
We hope you won't need to cancel your booking, but we're here to help if you do. When requesting an amendment or cancellation you need to contact us via email or phone.
Before you contact us, please read the Wahanda Refund and Cancellation Policy to ensure you are eligible to amend or cancel your booking.
Once we've received and processed your request we will either reschedule your appointment, transfer your booking or issue you with a credit note so that you can use it to purchase an alternative offer when it suits you.
If you require any further assistance regarding cancellations and amendments please feel free to contact our Customer Experience team or call 0330 100 3515 if you'd prefer a chat.
Timed or dated appointments (including spa days and spa breaks)
Wahanda offers a 24hr ‘change of mind’ guarantee from the time of purchase. If you change your mind, we will give you 100% refund to the original method of payment, subject to our Partner Cancellation Policy (below).
After 24hrs: we offer a credit note to the full value of the purchase (6 month expiry). Credit notes can only be used online and must be redeemed in full as no change can be given.
Wahanda offers a 14 working day ‘change of mind’ guarantee, which begins the day after purchase. If you change your mind, we will give you a 100% refund using your original method of payment, subject to our Partner Cancellation Policy. An eVoucher cannot be refunded once redeemed.
After 14 working days: we offer a credit note to the full value of the eVoucher (6 month expiry).
Partner Cancellation Policy: All of our partners have a cancellation policy which means no bookings can be amended or cancelled within a specific period leading up to the date of your appointment. For example, a policy of 24hrs means no booking can be amended or cancelled within 24hrs leading up to the date of your appointment. Requests for an amendment or cancellation within the Partner Cancellation Policy must be made directly to the Partner. The Partner’s decision is final.
Wahanda Gift Vouchers
Wahanda offers a 14 working day ‘change of mind’ guarantee, which begins the day after purchase. If you change your mind, we will give you a 100% refund using your original method of payment. A Wahanda Gift Voucher cannot be refunded once redeemed.
After 14 working days: we offer a credit note to the full value of the Wahanda Gift Voucher (6 month expiry).
After 6 months: Wahanda Gift Vouchers are valid for 6 months from the date of purchase. Wahanda Gift Vouchers cannot be redeemed once the expiry date has passed.
If you suspect you've been charged a different price from that indicated on the site then write to us at Customer Experience and we will sort it out. Simply give us the following:
Depending on our findings we may ask for proof (eg. a card statement)
If, while attending your appointment, you are asked for a supplementary charge then again write to us with the following:
Unless otherwise stated in the terms and conditions of the offer, you should not incur any further cost. We will then look into it for you.
The Wahanda spa price match guarantee
We'll refund the difference if you find the exact same offer cheaper within 24 hours.
To make a price match guarantee request, just email firstname.lastname@example.org with the following information, within 24 hours of booking with us:
We will review the details and reply to you via email within three working days.
Upon our acceptance of your price match guarantee request, please allow 21 days for the refund to be credited as a second transaction on the credit or debit card that was used for the original purchase. The time taken for the refund to appear on the credit or debit card statement varies so the amount may not show on your next statement.
Terms and conditions
To be valid, any request for the price match guarantee must meet the following conditions:
The Wahanda price match guarantee is subject to change and can be withdrawn at any time.
To claim, email Customer Experience with your order reference, the name of the website where the deal is cheaper, and a screenshot of or link to the cheaper offer. Please note the offer must match on '''all''' terms, such as and including availability, treatment duration, package inclusions, validity, and RRP. The price guarantee applies only to UK internet retailers that have the identical product immediately available (not on request).
It’s so annoying when you can’t find the scrap of paper where you scribbled down that crucial password. Firstly you need to be sure you have a profile on Wahanda. Often people buy a brilliant treatment on Wahanda or sign up to our newsletters but don't create a profile. If this is you, click to sign up and get started.
If you do have a profile on Wahanda, simply click on the 'Forgot your password?' link and we'll send you a password reset link. Still having problems? Email us and we’d be glad to help you out.
If you have a profile with Wahanda, simply click on the ‘login’ button, then click on your profile pic or avatar and then on 'Edit your profile'. Change your details and the whole Wahanda Community will be more up to date with the exciting changes in your life.
We’re sad that you’re leaving us, but unsubscribing from our newsletters is easy. Simply click the link at the bottom of the newsletter saying ’click here to unsubscribe’ and follow the onscreen instructions. If this fails, email our Community team, making sure that you give us your email address details so we know who you are!
We've got thousands of salon and spa reviews by consumers like you and honest beauty advice from leading gurus in our blogs and Q&A section. Why not head to the advice section of our site to pose your questions about the world of wellness?
Join the Wahanda Community by clicking register. Then you can write reviews and ask or answer questions with the rest of the community to your heart's content.
Reviews often come down to personal opinion so it’s hard to prove them ‘right’ or ‘wrong’ but the first step is to take a quick look at our community guidelines page to see if the review has broken them. If they’ve been naughty enough to threaten, use bad language or you can prove they’ve used a false identity, drop us an email and it’ll be gone quick as a flash.
Alternatively if you are a business, you can use this chance to show the Wahanda Community how good you are at dealing with misunderstandings. Comment on the review with your feedback, and a useful response that deals with the issue will be sitting on the page for all to see.
Upgrade to a premium listing and you'll have a dedicated account manager meeting your every need. They'll walk you through the process of uploading all the treatments and deals you offer to help make your venue shine out above the rest. Contact email@example.com and we'll soon be selling your services to our 1,000,000 monthly visitors.
We’re a small team with big ideas and we’re growing fast. If you’re talented and keen to join us, click here to see what roles we’re looking for at the moment and then email firstname.lastname@example.org with your CV. Tell us how you can make our dream team that bit dreamier.
If something is not right, you want to ask us a question or you just want to get something off your chest, feel free to get in touch