I decided to go for an overnight Spa break with my husband as needed to be in the area (for emotional event) and thought why not treat ourselves to a relaxing day. Having read bad reviews on Trip Advisor we decided to visit the Spa/Hotel before booking and were greeted by v friendly and helpful staff on main hotel reception and in the Spa itself - including a guided tour. We felt re-assured it was not as bad as reviews had suggested so booked through Wahanda to get a better deal. On the day of the Spa (3 weeks later) we felt generally relaxed and again friendly staff greeted us throughout hotel/spa. Pool area was quite busy when we arrived (just after 2pm) and the loungers were taken plus a water aerobics class going on in the pool. Pool area then got increasingly busy as afternoon went on so be aware. General facilities good but busy (was a Friday). We both had back massage treatments included - 25 mins - but felt more like a gentle rub down than a theraputic massage (I am an experienced beauty therapist myself). Therapist v friendly and chatty. Overall, a nice facility and it is what you make it - a good place to relax and unwind but can depend on how busy the Spa is re overcrowding issue.