35% off a Hot Stone Massage Therapy and Garra Rufa Fish Pedicure at Asase Spa The Lanes

Appearance
The salon (not spa) itself is ok, the décor is nice and its clean. The attention to detail however was lacking, a dirty towel here, old slipper there, It is these small things which make a difference.

Staff
There were 4 staff which I encountered during our visit, a European man, who greeted us, took our coats and was very polite and accommodating, offered us water and asked how our treatment was.. A girl who was on trial and leaving after her shift; I know she was on trial as she had a lengthy discussion with an Asian man (one of the managers I believe) at the reception desk, all of which was over heard. An Asian man (manager I believe) and girl therapist. These last two sat or should I say lounged at the reception area, one at the reception desk openly on face book, and the girl therapist on the guest waiting seats discussing their personal lives and ignoring the clients. This I found to be exceptionally unprofessional. I am there paying for a treatment and to be pampered, I do not want to hear two members of staff one supposedly senior, discussing hours, whose working when, each other family and I certainly do not wish to see you on facebook. Any good salon should know, any good any establishment that is client facing should know you do not have personal or work personnel related conversations in front of paying clients.

Post treatment whilst our feet were dried by the therapist, it would have liked towel to finish drying my feet.

As we left we were given a loyalty card, loyalty cards are always a good idea but after this experience unless they train their management and staff, we will not be going back.