I received a gift certificate for my birthday for the Eve Lom facial. The products are lovely and the procedure itself was very nice and as expected.

The waiting area although nice leads not only into the treatment rooms but also abuts the gym which at this particular time had an aerobics class (probably something else as I don't think aerobics have existed since the 90s) which was rather noisy. Upon completion of my facial, I returned to the desk to retrieve my valuables, as they recommend if not insist you put them in their safe, and had to wait nearly 20 minutes before someone showed up at all to help me. Granted it was rather late in the evening, but I would have expected better service from an establishment such as the Dorchester.