This had to be my worst haircut experience, by far, ever. My dry hair was shampooed (unnecessarily) twice. It was then brushed with a tangleteeze until I thought my head would bleed. Lots of hair in the TT at the end of the brush through – has the hairdresser never been told you are meant to start near the ends? I use a TT each day without issue and nearly had to ask if I could do it myself. Even once “brushed through” it was still full of knots as she was combing it out to cut – probably something to do with how roughly it was shampooed, as if it was the dirtiest hair in the world (washed the day before). Head and hair then pulled, vigorously sidetoside whilst drying with lots of hair coming out. I felt like a child having her hair brushed ready for plaiting before school – and felt like crying. No amount of face pulling and wincing altered the approach. And I only wanted a trim – which was £36!!! I should have gone to RUSH which was only £10 cheaper but what a difference between them. Needless to say I won’t be returning. I have only given one star because actually the cut is not that bad – although having said exactly what I wanted I was then asked how I would like my fringe cut…you are supposed to be the “experts” and I would object to telling you how to do your job even if the price was the advertised price, not an inflated one. They only cut the bottom off and cut my fringe, left the layers as I was growing it out although to be honest I think this was just laziness as all they could be bothered to talk about was the Queen’s visit. Whilst my hair was being dried at the front the cord kept smacking me in the face (no notice taken by the assistant) and 7 times I was hit above the ear with the end of the dryer (the end that sucks in air). It was a horrible, painful and unpleasant experience. DON’T GO.