We got to the hotel, and at the reception seen an ad for an upgrade to a studio room, where you could get better facilities, we tried to upgrade, but were told, we already had this room!! Excellent start. We went for dinner, as there was a Christmas party evening we could either join all the other party guests in the dining hall and have a choice of Christmas dinner or the d'hote as stated when booked. We opted to go for the quiet option and had dinner at the "summit" room which was made into a make shift dining room, we had it to ourselves and it was fantastic!! The 3 course meal was superb, my husband opted for some other food from the main menu, you can still order from this menu and you get up to £22 to spend. The waitress approached and told us we would have got a complimentary bottle of wine with our dinner but as we don't drink they gave us all our soft drinks for free!!! The waitress and reception staff were lovely. The room was fantastic, spotlessly clean and cosy, shower brilliant, and we had the TV and internet package which was used with ease. On returning to our room after dinner, I discovered a box of chocolates and a bunch of flowers from the hotel, (we were celebrating our 5th wedding anniversary). Which I thought went above and beyond excellent customer service. We could have used the spa facilities which were included in the price, but just didn't have the time, as the Almondvale shopping centre is 5 minutes across the road...... All in all a fantastic deal and more than excellent value for the price we paid. Would go back anytime, and make use of the spa facilities next time!!!