Not good overall. Issues were: First the bed broke so needed a reschedule that week. Then staff did not ask whether any members were male, so that was an appointment reschedule on the day. I had booked as part of a London trip so the reschedules were not convenient. Add to this, it very awkward process for the exfoliation deal. You are showered on the bed you are exfoliated on, so never feel clean. They also offer that you moisturise yourself, which really was not the point. My partner took them up on it as he was then embarrassed to say they can moisturise. They also do not ask if you have any health issues or if pregnant. I would not go again thought staff were nice enough when I did finally get there.