On Sun 1st Aug I visited Northolt Centre to swim in the small pool from 6.30 - 7.30pm which is for adults only. Arriving at approx. 6.15pm and finding the pool full of children with their parents, I stayed at edges of the pool waiting for 6.30pm for adults only.

It was 6.33pm before the children finally left the pool, however, there was a couple of adults with two young kids still in the pool. The lifeguard told everyone to sit on the edge of the pool while he lowered the floor. The two young children were still on the edge of the pool and the depth was changed from 90 to 163. The children remained on the edge of the pool, while their parents swam. I was at the other end of the pool and seeing that the water was to deep for me, I spoke to another lifeguard about this. Neither lifeguards were willing to change the depth to 120 (which was the depth the previous sunday). A lady at the pool half got in the water and said it was too deep - the lifeguard just said to her ' I can get you a rubber ring ' This was totally unacceptable and I therefore left the pool.

After getting dressed I went to the front reception desk - there was a couple in front of me and another lady in a wheelchair waiting. I waited for approx 15 mins before I could speak to the receptionist to gain a refund as I had not been able to swim.
I was given a refund, but no apology. I will not be going to this swimming centre again.
I would also like it known, that being adults only from 6.30 - 7.30pm children should not have been allowed to remain in the pool area, and especially not on the edge of the pool when the depth was 163

The front reception staff are extremely slow on every occasion I have visited.

They should look to the Chiswick Swimming Centre, which has a fitness pool and a separate wave pool - which is far more useful with the 2 hours mid-day of lane swimming in a fitness pool of shallow water. I have also visited Milton Keynes David Lloyd Leisure swimming, where both the indoor pool and outdoor pools are of a reasonable water depth for swimming.