Review of Esporta Health Club Wandsworth by AlVal

Review of: Esporta Health Club Wandsworth by AlVal see all 3 reviews »

I visited Esporta Wandsworth (London) on 18/10/2010 having a British Gas voucher for a free swim entitle two adults to enter.

One member of staff who positioned herself as a Manager was very rude, bossy and patronizing. She refused my friend and me to enter, stating that each person must have a separate voucher, which was not the case, and I proved this later.

To make my first experience even worse, and when I asked to see a senior manager, she had made a lie story, that it was me, who were rude and was using a foul language! The lie was appalling!

I totally agree that these people have no understanding of the customer service whatsoever, and they do not care what impression their guests can have in the end.

As I was not giving the entry, I cannot comment on their facilities inside, but I have had enough in so-called “front-line service”.

If you respect yourself, your dignity and your privacy – stay away from Esporta!

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Swimming