My mother and I went to Emma Victoria on Saturday 1st August 2009, where we each had an appointment for a full set of acrylic nails. We were due into the Salon at 11am but due to an accident at the Farnham traffic lights we were 10 minutes late for the appointment. Out of courtesy we called the salon directly to check that it would still be ok to come in. We were told that it would be absolutely fine. When i booked the appointment atleast a week before Emma herself told me that the new 'experienced' nail tecnician was exceptional and would do a great job.

During my appointment the nail technician did not fill me with confidence. She was a very messy worker and did not demonstrate the experience I was told of. I left that afternoon with my hands covered in acrylic which I had to spend some time picking off. I had french tips done, however most of my nail was actually white.

I return to the salon on Sunday 2nd August as I was not happy with the work that had been done. Emma herself admitted that they did not look great. The white tips had been placed too far up my nail, and I do not believe that this was due to a ‘short nails’ as was told to me. She explained that the nail technician did my nails to the best of her ability with the time given as we were late. I would ask then that when we called to inform them that we would be late, why we were told that there would be no problem? If I had known there would not be enough time for her to complete the service, for which I was paying a lot of money, I would not have gone ahead with the appointment.

My mothers nails were just as bad, her nails were painted (and most of her fingers were too!) The nail technician never changed her equipment and whilst using a cocktail stick to remove varnish on my mothers nails this was them put on to mine by using the same stick.

After two weeks I was very disappointed with the result. My nails looked appalling. They all started to peel and lift. Two days after that my nails looked shocking, I removed them and had them done somewhere else in Farnham who did a proper job.

I took lots of photos and contacted trading standards, they suggested I wrote to Emma and request a refund. After two weeks I finally got a responce stating that it was my fault my nails were so bad because I was late. Never did receive a refund or an apology.

I do not doubt the nail technician carried out the work to the best of her ability, but having paid £45 for a full set of nails only to have them peel away and come off after only a week is unacceptable.

Also you might be interested to know my mother and I ended up in the salon for 4 and a half hours just do do 2 sets of acrylic nails!

This salon gave off the impression of being sloppy, rude, inexperienced and a complete waist of money and time.