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I have bought a number of Wahanda Mobile Deals over the past three and I've always been pleasantly suprised by the value for money from these offers. On this occassion I was shocked by the service and treatment I received at this venue.
I arrived at what seemed to be a typical Chinese medicine retail shop. At the reception it didn't seem like the kind of place I'd have a holistic treatment, it was like a shop on the high street. I was taken to a room which felt unhygienic, it was cluttered like a store room at the back of a high street sweet shop. The therapist went through a checklist of questions regarding my health relating to the accupuncture I was about to have. I was supposed to have 30 min accupunture and 15 mins of cupping. The therapist decided I didn't need cupping, so I agreed having to have 45 mins of accupunture. As we went through the checklist I felt the therapist was using every opportunity to sell me something I didn't need.
When the treatment was started the therapist didn't explain anything in terms of what to expect or what was to be achieved. So in have the needles on my forehead and feet I felt so anxious because I didn't know what would happen next. After 15 minutes the therapist reappeared she finished by giving me a 20 second head massage. I felt I was disregarded as a customer as I had a voucher and only paid a fraction of the real price. I was completely shocked and disgusted by my experience at this venue. I wouldn't ever consider paying full price at this venue or even buying a cut price introductory offer.
79 Dean Street
Soho
London
W1D 3SJ
United Kingdom
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