I went to 171 for the first time, and had a great experience. The salon was quiet, clean and modern, the hairdresser (Faith) was bubbly, and I was very happy with the cut. I went back there about 4 weeks later for a hair colour, and asked for the same hairdresser. She did not remember me at all from the previous visit, although we had chatted extensively. After the colour which turned out nice, she asked me if I wanted a trim. I told her "no" as I wanted to keep growing my hair and had it cut only recently. She told me that it was really important to keep the hair healthy, so I said yes. She literally trimmed about 1/4 inch all around - no major styling involved. I was surprised when she charged the full price of a haircut on top of the colour for my trim. The way she suggested it without mentioning the price, I thought it was going to be included, as it was such a minor trim. I definitely hadn't needed it - I'd been happy with my cut before. I just paid and left as I didn't want to haggle, but it left me with a sour taste in my mouth and I haven't been back since.