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I went to River Wellbeing Spa at The Hotel Rafayel on a weekend day in Jan. First, they were too busy and could not offer me an locker, so the receptionist said I could pass my belongings to her and she would find me a locker later and then lock my things in and pass the key to me in my treating room. Then I went into a treating room for massage and body wrap. The room was cold and the massage was not good at all. I asked for deep tissue massage but the therapist offered very light massage. For the body wrap, the therapist even did not brush the body mask properly. A lot of parts of my body were not brushed by mask. When the body wrap finished I was guided to a shower room without towel. When my whole treatment finished I was not given a key of my locker so I had to walked to the receptionist to get my things back. The last stage of treatment was they would offer you some drink. After I changed, I went to the receptionist again, there was no chair for me to sit. At last I found a chair but it was wet, so I had to wait again for a dry chair. After I waited 10 minutes I got a dry chair but the tea they offered tasted very strange. I could not find anything make me happy for the whole treatment!