Visual Contour Medi Spa at David Lloyd Cardiff 1.6 3 reviews

I have just completed a six month course of ipl and Rosa was my technician. She is very attentive and careful. I was given excellent service and the ipl machine is state of the art. Also the deals on ipl which is usually prohibitively expensive are very interesting.

Unfortunately the treatment was very very bad - and I could not recommend to anyone. I had laser treatment and was severely burnt.

I recently had a full body massage and used the facilities of the spa. I thought the service was a disgrace. First the receptionist had made a mistake upon booking and so when I arrived my friend was booked in but I was not. They eventually found me a masseuse who was off duty but upon questioning after the terrible massage where she rubbed oil in my hair, pulled back my injured arm after I told her I had recently had a shoulder operation and then revealed she was a primarily a foot nail technician. After the massage the receptionist then could not direct us to the swimming area, she said 'she had not been there before and did not know where it was'. The food in the restaurant was awful the chips were soggy and the garlic bread came with burnt clove of garlic you had to rub on yourself which did not have any taste left in it. When we complained about the meal the server said 'yes I don't particularly like that style either sorry' and walked away. This was supposed to be a nice relaxing birthday treat and it turned out to be a horrible un-relaxing experience.