Urban Retreat at Harrods 3.3 7 reviews

OH WOW I can't recommend this facial enough! My friend told me about the Creme De La Mer facial she has with Nancy (the therapist). I've never used their products before but I decided to give it a try because it's been ages since my last facial and my friend raves about them so much. To be honest I was a bit nervous but the greeting from the staff was very friendly.
The room is amazing - it even has a fish tank!!! I have to recommend the therapist Nancy too, her face massage was wonderful and she put me at ease. Afterwards my skin felt amazing and completely revived for days. I've rebooked with Nancy for next month and I think it's going to be a regular thing!

i have been meaning to write on here for sometime,i love everything about urban retreat the salon the staff esspecialy gemma and emmy i go between them both for waxing,if you want a quick but amazing job then these are the girls to go to,it maybe pricey but its worth the cost,ive been to so many salons in london this is the best. Also try gemmas bali sun tans wow amazing results.

Sienna X is wonderful and my therapist Taylor was fantastic! The tan looked perfect and did not smell bad or come off on clothes.
Urban Retreat at Harrods make you feel like a star and its proper A-list treatment. Worth every penny.

It was ok , was £35.00 pretty expensive for only 20mins worth of massage.

Urban retreat has always been my last minute need to do something solution. honestly i am not fully happy with everything there, but i just kept on going back . ( well, for the sake of my rewards point and free parking i guess)
Apart from the hair salon, I've tried the beauty, eyebrow , body and nail service there.
I do find some of their therapist weren't very friendly or shall i say didn't really meet the harrods customer service standard. ( la prairie lady was very "cool" ) Eyebrow shaping place very basic,but it's ok. (well, 24 pounds, i'd expect them to have some fancy chair or offer a bit massage but its just.. basic ) nail bar upstair tend to keep people waiting a lot, and those girls are rushing to the next job. but good skill.

I think if you want to treat someone to a beauty spa, this might not be the best place to offer, because it's not really somewhere to relax and chill. but for treatment that's hard to find in london ( cream de la mer ) you have to come to urban retreat because of it's exclusivity. overall, its somewhere that I don't mind going but won't really recommend people to go.

What can I say? This was the WORST experience I have EVER had in a salon. I was SHOCKED and APPALLED by the rudeness of the staff. I spent a total of about 5 minutes in 'Urban Retreat' after being told by SYMON that my hair is a mess and there’s simply nothing he can do, the haircut that I want is the one I already have so he didn’t know why I wanted my hair cut…oh! yes and when I said that I eventually wanted to grow my hair longer, his response was 'well grow it then.’ Yes, well done - you are an absolute genius. I AM NEVER GOING HERE EVER AGAIN. After leaving, I went into a hairdressers just down the road and he saw immediately what I wanted done and had absolutely no problem cutting my hair. I don’t even want to give 'Urban Retreat' one star, but apparently I have to rate it.

I chose Urban retreat, seduced by all the press surrounding shavata - eyebrow shaper to the stars! My appointment was in the Brow Studio where my therapist managed to coax a shape from my eyebrows that I'd never thought possible! As expected it was a little on the pricey side, but in my eyes it was worth every penny!
Whilst there I managed to sneak a look round the rest of the spa - which was sultry and dark with fabulous toilets!