Three Degrees Linthwaite at Titanic Spa

Latest Review

I was originall booked in for a hair-cut and blow dry at 4pm. As the salon is next to the Titanic Spa and I was staying there, I wanted the last appointment time so my hair would be ready for my tea etc.

When I arrived I was told I could not have the appointment at this time as it conicided with my massage time. My appointment time got changed to 11am. Titanic spa was willing to change my massage time but the staff member dealing with me was trying to make me go earlier.

I was visiting the spa with 3 friends. I was made to wait 20 minuets before my haircut started. I felt very frustrated and it was wasting time that I could have been withmy friends enjoying the spa. I was just seated on an empty chair and forgotten about. I was offered magazines which I said I didn't want but they fetched me some anyway!

The lady cutting my hair was very appologetic and said she felt embarrassed at the way I was treated, she said I wouldn't have to pay for my hair cut today but when I advised that i had already pre-paid she said she could not issue a refund. She said she would inform the manager and has offered me a free haircut for when I next visit, she refused however to give me anything in writing to this effect.

This staff member was nice and the hair cut was good, however 5 mins after this hair cut and blowdry my hair was ruined again with going into the different spas.

I went passed the salon at 4pm and it was closed. The staff member did say that I was the last appointment, I got the impression that they wanted to go out and close up early.

Very poor customer service and I am awaiting a response from the manager.