Independent reviews of The Refinery

The Refinery, what a disappointment! I showed up 10 minutes before my scheduled treatment and had to wait 20 minutes in a tired waiting room, blasting BBC News 24 on a huge screen (why should I see images of terrorist attacks before a relaxing treatment?). No hot drinks were provided, and the only heating system was a portable electric heater - very five star. My 30 minutes massage lasted less than 20 minutes (it started with a 10 minutes delay due to 'room preparation', but it ended pr... more >

Great location, great spa, great treatments. After a long and busy week spilled into the weekend, the deep tissue massage was exactly the right thing. It was executed brilliantly and I got the warning upfront that its going to be deep unless I'd indicate to have it softer. I did towards the middle. Right after the massage, in the same room, I tried their new facial, a 30min rather quick abrasion of old skin. Brilliant as well. Much less lengthy than the usual ones and not so much of a focus... more >