I wanted to book for the day after purchase, so I checked with the venue before making purchase to ensure they had availability. They could accomodate us, but I was told that to make bookings using Wahanda vouchers, I would have to ring the central booking line. I made our purchases via Wahanda, then called to book in. Was on hold in a queue with 9 people ahead of me, then was given the option to get a call back, so I took that option. I was called back around 30 minutes later, and was able to make bookings for the next day.
Upon arrival at Bannatynes, we filled in health forms, then were taken through to the changing areas by a member of the spa staff, and also shown where the spa area was. We spent some times in the pool , sauna and steam rooms before heading to the spa area for our treatments. We were offered the option of separate treatment rooms or the dual room, and we opted for the latter. The therapists were professional, and the back and scalp massages were very relaxing. We were offered tea and coffee after our treatments before leaving.
My only criticism would be that the spa area is located upstairs, away from the pool changing areas, meaning that if you choose to make use of the pool facilities, you have to wander around the corridor and stairs in your dressing gown.
FRIENDLY STAFF GREETED US. WE SPENT SOME TIME FORM FILLING BEFORE BEING SHOWN AROUND THE FACILIITIES. IT WOULD HAVE BEEN HELPFUL IF OUR FORMS HAD BEEN TAKEN OFF US AND VOUCHER WHEN WE SHOWN UP TO THE MASSAGE SECTION, JUST MAKES THINGS EASIER AS YOU DONT HAVE TO REMEMBER BITS OF PAPER WHEN YOU DO GO FOR YOUR RELAXING MASSAGE. THE POOL WAS LOVELY, ALSO STEAM ROOM AND SAUNA. ROBES WERE LOVELY AND FLUFFY, ABLE TO LOUNGE AROUND IN THEM. ALL AREAS CLEAN. WISH WE HAD GONE EARLIER IN THE DAY COULD HAVE USED SOME OF THE FACILIITIES LIKE THE POOL, TWICE THEN. WOULD GO AGAIN, THOROUGHLY ENJOYED THE EXPERIENCE.
Spent the day here using the facilities and finished it off with a massage and we were given the option of having it in a double treatment room. The idea was that my friend and I could continue chatting but... we didn't - we were too chilled out! 2 for 1 was a great deal and we will definitely be back!
I was treated well and the whole day was brilliant.
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