sk:n Canary Wharf 4 reviews
part of sk:n clinics
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Venue - at a glance
sk:n Canary Wharf
Canada Place,34 The North Colonnade, London, E14 5HX,
United Kingdom
Description
We're here to show you how small changes can make a big difference to your skin.
To bring you the latest techniques, cutting edge technology and specialists who are the leading influences in their field.
But most of all, we're here to make your skin, through knowledge and understanding, the very best it can be.
Learn more about laser hair...
We're here to show you how small changes can make a big difference to your skin.
To bring you the latest techniques, cutting edge technology and specialists who are the leading influences in their field.
But most of all, we're here to make your skin, through knowledge and understanding, the very best it can be.
Learn more about laser hair removal; microdermabrasions; treatment for lines and wrinkles (commonly known as Botox®, sk:n's highly effective anti-ageing treatment is prescribed by our team of expert doctors). thread vein removal; skin conditions; teeth whitening; acne treatment; tattoo removal; moles, warts and verrucae; surgical procedures.
Latest Review
Issue 1:
I first went in for a consultation in October, pointed out all the areas I wanted treated and was consequently billed for a course of 3 treatments for all treatment areas. I had my first session soon after followed by a second session in November (4 weeks later). Everything went off fine (more or less, I'll come to it under issue 2), but I ended up taking break before the third treatment as I was getting married, going on holiday etc. I had my third treatment last week and as I went in I was told they were running late but I decided to wait in the seating area. I was called in soon after and the therapist asked me to remind her what my treatment areas were. I did exactly that, as per the areas treated previously, and she turned around and told me that's not what I had paid for. She said I had paid for a chin treatment but now I was pointing at the jawline as well. I said to her that I had pointed out this area
during consultation, paid thereafter and that this area was treated in my two prior appointments (one off which was with her!). She said maybe they had done it since they had more time then but she was busy that day and couldn't do it. That's not the point at all. If I mention certain areas in a consultation, you round up a grand total accordingly, and consequently have treated it on two occasions, I really can't be expected to believe that I haven't paid for it. They were running late on the day and she was just trying to cut corners, strange because she spent ten minutes literally yelling at me about I hadn't paid for it and she wasn't going to do it. It would have been quicker to do the 2-3 extra inches that were required. She was also very quick to say that I could speak with her manager, though conveniently she was not in!
Issue 2:
At my first treatment in October, I mentioned repeatedly that I was getting married in December and would like a second session before that. I was told that was no problem and the therapist (the same one actually) herself found me a slot in November. When I showed up in November, there was another therapist who said that they could not treat the body areas as it had not been 6 weeks and that was the requirement. I couldn't argue with this, but was shocked that the previous therapist had booked me in the first place! Again, I was given the managers email address but I never received a reply to my email.
Makes you wonder when they can't be trusted over a few inches of area for a laser treatment (anyone who has had one knows how little that is!) and also when they don't really listen even when they know you are making a special effort for an occasion like a wedding!