Richard Ward Hair and Metrospa 0.2 1 review

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I’ve been going to Richard Ward’s about 5 times this year as it is just across the road from me and the stylists seem as good as anywhere else locally. However I don’t particularly like the salon itself as it is huge and impersonal. When you walk in it’s often very hard to find your stylist and there is never a sense of rush. I am usually kept waiting, once for over 20 minutes, while my stylist finished off another clients hair. She offered no apology for keeping me waiting, was quite offhand throughout, and as I am a coward I still gave her a tip afterwards (on top of a breathtakingly expensive cut). I next visited to get my colour done. Again I was kept waiting, and he didn’t offer the courtesy of explaining that he was running late (happens to all of us so I wouldn’t have minded) and how long I would have to wait. Irritating juniors keep pointlessly brushing your hair and trying to give you things you don’t want or take away things you do want. I dislike the hard sell of drinks and expensive meals. If I want to eat I’ll go to a restaurant and if I want 16 varieties of sandwich I’ll go to Pret a Manger. After 15 minutes I was fed up and left. Coincidentally I was reading a paper with a picture of the Queen looking impatiently at her watch, fed up with being kept waiting again by a rude King Hussein of Jordan. I tore the picture out, left it on my chair and walked out of the salon, never to return. I suspect the irony was lost on them.
Meanwhile I walked round the corner to Real Hair where a lovely girl did my highlights, no faffing and no waiting. I am very happy with the result so I shall be going there in future.
Stay away from Richard Ward unless you enjoy hanging around for hours at a time (although I suppose it’s one way to save on your central heating).