PURE Spa Silverburn 3.6 8 reviews

Latest Review

I booked a top-to-toe spa day for my Grandma and myself for first thing in the morning a few days before Christmas and told the member of staff that I spoke to on the phone the details of the deal. I drove to Motherwell from Newcastle the day before and my Grandma and myself got up early the following day and went to Glasgow for the spa day. When we got there, a member of staff handed me a form, then I said my Grandma needed one and the receptionist said that only one person was booked in. I told her about the telephone conversation when I booked it and that the person was told. She said it would have to be rebooked, I asked when the next available appointment was and she said 7pm, 10 hours after the original appointment had been booked and two hours after the latest time the voucher was accepted. When I told her this and that I was going home later that day, she said they would allow it as an exception. Even though we said that we weren't going to use the sauna as my Grandma didn't have swimwear, we still had to wait over 45 minutes to receive treatment and were the only customers. They did apologise, but I am still not happy about it as I had already told them I had a long drive home that night. I am aware of the cautions for after a massage, but I have pets that I needed to get back home to, which is why I originally left a lot of time before setting off home, otherwise I would have stayed over another night. The treatment itself was good, although I had notified the therapist about painful areas, she wasn't taking off enough pressure each time I requested so I had to keep asking. She said at the end that I should take my time to get up and get dressed and that she would come back in ten minutes, but she came back in less than that time and I hadn't even got up when she knocked on the door.