Independent Mind Body Soul Balham 4 reviews
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Write A ReviewI have been looking for a new hairdresser in Balham since I moved here and thought i would take the plunge with Independent Mind Body Soul as an award winning salon. I have curly hair so i went with a senior stylist to ensure that i got a good cut. I was really happy with the experience as it was a pleasant atmosphere, friendly receptionist, nice coffee. After the cut my hair looked fab. Straight. I haven't been able to wear it any other way as it's so boxy! I would recommend people with straight hair go to this salon, but if you've got curly hair, keep looking!
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I managed to book in on a last minute booking after walking past the salon which is on the main high road in Balham. I had 2 different therapists for my french manicure and my french pedicure. Both were performed in a treatment room which was nice as it was relaxing and private. I think it worked better for the pedicure as I was able to lie down on the bed during the treatment. The rooms are quite cosy with low lit lighting which was relaxing. After both treatments I was led out to the relaxation room which was a nice surprise for a small high street salon to have invested in. Overall I was happy with the treatment - my pedicure was lovely and the French polish has lasted well. My manicure unfortunately started chipping within 2 days so was less satisfactory based on the price of the treatments. Would go back for a pedicure.
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8 weeks after my baby was born I decided to book in for a facial. I had managed lots of juggling to get an evening appointment but when I turned up they had no record of this.The receptionist told me they had nothing free and I would have to rebook another day. When I wrote to complain of this I never received a response - so much for customer car
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by
Independentmindbodysoul
more than 1 year
ago
Dear Truffle1, We are so sorry to hear of your experience and understand your frustration after there was some confusion with your booking. We apologise your complaint was not dealt with and can assure you we always endeavour to reply to any issues brought up as soon as possible. We are unable to find any correspondance that may relate to your visit however, please do contact us at feedback@independentmbs.co.uk and we will be more than happy to rectify this issue and accomodate your needs. Many apologies.
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I used to go here alot but my regular hairdresser left and I just went to the next one up.
Distaster. My hair was over texturised and was a complete mess, the salon admited it but siad they had no other stylists available to rectify it as a lot were leaving. I ended up having to go and get it fixed by a great salon on the kings rd but I lost a lot of length.
The waxing was ok.
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