Esporta Health Club Wandsworth 1.3 3 reviews

I was a member of Esporta Wandsworth during 2005/2006. The date on my review doesn't match, but there's a limitation on it, so I put the year as far back as it would allow me. I loved it there, it's the gym equivalent of a 4* hotel. The facilities were excellent and the changing rooms the cleanest I have ever visited. The swimming pool at lunch time was pretty empty which was something that attracted me as I hate crowded gyms and waiting to use machines, so my personal trainer came up with a plan that included twice weekly swimming lessons. The off peak prices were ok and they also offer a good corporate plan if there's enough of you to join. The only reason I left was because I moved abroad. If the standards are still the same it's a place not to miss out.

Nice gym, but staff are very rude (e.g. equipment in the gym was unapologetically taken off me when I was using is so a personal trainer could use it with another member).

I visited Esporta Wandsworth (London) on 18/10/2010 having a British Gas voucher for a free swim entitle two adults to enter.

One member of staff who positioned herself as a Manager was very rude, bossy and patronizing. She refused my friend and me to enter, stating that each person must have a separate voucher, which was not the case, and I proved this later.

To make my first experience even worse, and when I asked to see a senior manager, she had made a lie story, that it was me, who were rude and was using a foul language! The lie was appalling!

I totally agree that these people have no understanding of the customer service whatsoever, and they do not care what impression their guests can have in the end.

As I was not giving the entry, I cannot comment on their facilities inside, but I have had enough in so-called “front-line service”.

If you respect yourself, your dignity and your privacy – stay away from Esporta!