Dove Spa at Virgin Active Mayfair

it was very close to something i do at home.. just a bit of movements with the scrab gel (lady could not even tell me what ingredients were there... i was surprised, she started reading the side of the pot but could not find any information in the end)... after that a bit of a cream apply... and that's it.. not even any massaging gestures or anything that would make it any different to how I can apply scrab back at home...
and on top of everything I went for a 45 min body scrab which turned out to be 25-30 min only. they just said that the leaflet says wrong and it was meant to be like this.... well... bad customer service, what can i say..

guys, it is not too expensive, but again what you get for your money does not worth it.... choose a better place for pumpering!

it was very close to something i do at home.. just a bit of movements with the scrab gel (lady could not even tell me what ingredients were there... i was surprised, she started reading the side of the pot but could not find any information in the end)... after that a bit of a cream apply... and that's it.. not even any massaging gestures or anything that would make it any different to how I can apply scrab back at home...
and on top of everything I went for a 45 min body scrab which turned out to be 25-30 min only. they just said that the leaflet says wrong and it was meant to be like this.... well... bad customer service in addition to bad treatments, what can i say..

they also called me to find out my feedback and they were not happy hearing it... they never suggested to compensate or never got back to me with any updates on how things can be improved... good luck to them

guys, it is not too expensive, but again what you get for your money does not worth any money you pay them.... choose a better place for pumpering! by all means it will be better as nothing is hardly possible to be worth)))

I was slightly disappointed - never got the free present and the treatments lasted for less than 50 minutes. I supposed to get 4 treatments, got only three. Would I buy the deal again? No!

this spa is inside the gym and does "what it says on the tin" quite well. it was a nice package deal and a good value - the main downside was the waiting time for the booking - the earliest time i was offered at this branch was 2 months away from time of purchase of voucher!

It was really relaxing, my skin felt amazing after the treament.

My therapist was really helpful and explained the different treatment as she went along.

I would book this treatment again next time I plan to go on holiday or just needed some chill out time.

I booked in for an Enlighten Body Detox Package, which was a body scrub, body wrap and a min facial. It was great and very relaxing!

The therapist was friendly and clearly explained the whole treatment. Once she'd done the scrub (peppermint), I then popped into the adjoining shower to rinse off. I then lay down for the wrap, it was seaweed and quite messy - I was lying on a plastic sheet which then wrapped me up to heat the wrap. I could almost feel the wrap bubbling away while the therapist did my facial.

I was worried that I would smell like a big walking sushi (!), but once it was rinsed off, she then moisturised me. Bliss!

The only problem that I did have was to book the treatment - I'd been calling the Notting Hill venue, which had closed down but that wasn't that clear on the answer machine. And the Mayfair venue phone was connecting to an international premium rate number?! I emailed them and they called me back quite quickly.

The therapist was really kind with me, friendly and really pleasant as a person!
I arrived an hour late but she agreed to take me for the treatment, I didn't save the correct time on my agenda... I was really please with the reception too, all the staff had good manners and were very polite!
My treatment was an agreeable moment to spend with a relaxing head massage.
Overally the place looked Ok, it's clean what you expect from a spa.
Happy to come bak again for another treatment maybe!

I was really disappointed as I was really looking forward to me treatments, unfirtunately no one had contacted me to let me know the venue I had booked at had closed. I managed to get a slot at Mayfair and although my therapist was really good and she explained the different procedures and products she was using as she went along, I didn't get the treatments I wanted and all the other items I had planned at other venues needed to be cancelled or were ruined.

the staff is really nice. They body wraps are very nice, my body feels really smooth. The facial is also very nice and leaves my skin really soft and moist.

I went for a £10 facial. My skin was supposed to be analysed by a piece of equipment to give me a detailed analysis of my skin. Now this wasn't the case. If they cannot deliver on something, then it should not be advertised on their own personal website. The therapist huffed and puffed like she didn't want to be there, so it didn't make the experience enjoyable. The facial was basic, nothing special. I won't be going again.