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The David Lloyd Leisure Group operates 78 clubs in the UK and a further 10 sites across Europe. The Group, which is now Europe's largest racquets, health and fitness operator, was formed on the 1st January 2008 following the acquisition of David Lloyd Leisure Ltd by London & Regional Properties, owners of Next Generation Clubs.
The Group now...
The David Lloyd Leisure Group operates 78 clubs in the UK and a further 10 sites across Europe. The Group, which is now Europe's largest racquets, health and fitness operator, was formed on the 1st January 2008 following the acquisition of David Lloyd Leisure Ltd by London & Regional Properties, owners of Next Generation Clubs.
The Group now incorporates 74 David Lloyd Leisure Clubs, 1 Next Generation Club, 1 Amida Club and 2 Harbour Clubs in the UK. There are also 10 sites in Europe including clubs in Amsterdam, Brussels, Barcelona and Dublin.
The combination of these leading brands in racquets, health and fitness, has created an extensive portfolio of family orientated clubs with unrivalled facilities and service levels for our members.
David Lloyd Leisure has over 450,000 members and employs some 6000 people; including an expert health & fitness team of over 750 and more than 350 tennis professionals.
Across all clubs, David Lloyd Leisure has 12,500 exercise machines, over 150 swimming pools (of which half are indoor) and offers over 10,000 exercise classes per week.
Our racquets facilities are unparalleled with 700 tennis courts (over half of which are indoor), as well as 180 badminton courts and 140 squash courts. Additional facilities include health & beauty spas, club lounges with free internet access, crèches, nurseries and specialist sports shops to name a few.
The club appears to tie the members into very long contracts (currently, I believe 12 months notice) and this year when my membership was due for renewal the club did not adhere to their own contract with regards to price increases, 14a & 14b of the contract in particular. If your job is not 100% secure then please consider this as they will not make exceptions, you've signed for 12 months and you'll pay for 12 months.
Secondly, David Lloyd have very poor customer service and their contracts are not transparent or ethical. Read the members handbook BEFORE you sign your contract. It gives David Lloyd the right to downgrade the quality of the facilities service and choice of activities they offer at anytime during your membership. So the service that you sign up to recieve may not be the service you get after four months of membership. And there's nothing you can do about it - and they don't care. All they want is your hard earned cash.
The office staff, in charge of Membership Relations, I found to be rather dishonest! I personally experienced some very unethical tricks when negotiating my membership renewal. The Membership Relations Manager, she knows who she is (MM), will even insist that she does not receive emails as official notice of resignation (or retraction), depending on what benefits the club of course.
Finally, and the reason that I left the club after being a member for many years, I personally witnessed a long-standing member being refused entry to the club only 2 days after his payment ran out. He explained that the matter was under review and that he had a Club Championship match (at the club) that day. They still refused entry. How ruthless!
Be careful!
Summary: Personally, I would avoid this club.
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