Beauty Works Clinic Crouch End 3.7 79 reviews

I really liked the treatment and my skin responded quite well ( I am always nervous with facials, as my skin is quite sensitive). Also, it is great value for money; however, the location is a bit far and not great.

I went for a knots landing back massage. My appointment time was changed twice. Once when I was on route so I had to sit around for half an hour. The therapist was still 8 mins late. The music being played during my massage was completely inappropraite and at one point a heavy rock song came on.
The therapist put so much oil on my back it was like an oil slick. She sneezed over me twice and did not apologise. I was cold - no towel was put over me. I wasn't asked at any point whether the pressure was Ok. It really was not a relaxing experience.
When the massage ended the therapist left the room and I didn't see her again. I checked the time and despite her starting 8 mins late she finished on time! I didn't even get my full half an hour.
I was so desperate to get out of there I didn't bother complaining. I booked this massage because I needed some 'me' time but it was actually a waste of time.

I have been a regular customer at Beauty Works for a couple years now. I can understand certain critical reviews because yes, it can feel bit crammed in the waiting room at busy times and at occasionally I have found a couple therapists that had been called in to cover the extra appointments not of the same standards as the in house ones. This said I love the place and have always found the atmosphere friendly, homely and not at all snobby or snooty (an aspect that I can't stand of beauty salons). The staff is very pleasant and works very well to keep the quality and stay positive even a busy times around the available space. The treatments are really good value for London and Crouch End. I have had excellent treatments with Katy, Misbah and Helen for waxing, manicures and facials. I would maybe only suggest to the salon to maybe keep an eye on the amount of appointments booked so that they can keep offering the same standards at all times to all customers.

worse experience than last visit but still ok - particularly for the value for money you get. I bought the £20 facial + makeover. Upon arrival had 15-20 discussion with staff / owner about the voucher as they could not not verify some details on it. I think they've had some issues getting paid for the vouchers from Wahanda, but probably this is something they need to take up with Wahanda directly, rather than customers. The facial lasted for about 35-40 minutes rather than the 60 advertised and I was also told that since they were busy they would prefer if I came back for the makeover another day. I preferred to to everything on the day, and they did manage to do so. The therapist was great and very professional, it was clear that she knew what she was doing and also tailored the treatment for my skin type, which was really helpful. The ambience was great, music very relaxing and I only marked it down because of the fuss at the beginning. Overall, I will be back again because of the competitive price and professional service, but they need to pay attention to the other bits..

I had booked an Environ facial but asked to have a treatment done with a special Environ machine thats supposed to be a better option - for a small extra cost. Unfortunately the receptionist had forgotten to inform the therapist, and the therapist did not have a machine available. She wasn't very helpful and at the reception I was told that unfortunately we would have to reschedule the appointment which was very inconvenient for me as it took me a while to get there. I then got to speak to the manager which was very helpful, she offered me a different treatment (and better) she would do it herself. In the end, I was very happy with my treatment, it was just the prior hour long wait that annoyed me. I understand that mistakes happen sometimes and might give it another go sometime as I was happy with my facial.

I went to Beauty Works for an Environ Active Vitamin facial and it was a wonderful relaxing and rejuvenating experience! I would recommend this treatment without any second thoughts...looking to go back very soon!
Staff so helpful, polite and go way beyond what you would expect.

This was my first treatment at this beauty clinic and I have to say I was very happy with the facial I had. It was an environ facial (not using a machine) and it was so relaxing that I was drifting away during the treatment! The therapist was excellent, unfortunately I don't have her name but am sure the other therapists are equally good. Thanks so much, will definitely come again.

amazing value with Wahada voucher - £20 for an hour and half treatment, including a facial and make up treatment. Staff really friendly and professional. the place has been around for 25 years and I never noticed it, but will definitely be back now.

Loved the atmosphere, the staff very friendly and the facial left me refreshed and ready for the cold weather! Will definitely be going back and I recommend it. Make-up was not really my cup of tea, but can see many people loving it.

I had a lovely Environ facial at Beauty Works West. The therapist was wonderful and I left feeling very relaxed and pampered. The heated massage table was a particularly welcome touch.