Beauty by Laure at ZEN Health & Beauty 3.6 22 reviews

Latest Review

the masseuse was good but I have pre-paid some extra treatments with a laser machine which it' s not any longer available because the person who was giving it to me left the company taking the machine with her; I have been told that she was a free lancer and for this reason, even though I had given my money to the ZEN health and beauty using my credit card in person ,I have been told that because the person was a free lancer it is not their responsibility to pay me back because they don't own the money. (which is totally untrue, ask the TRADING STANDARDS INSTITUTE). they offered me 2 mobile numbers to be called and the owner asked me to try and arrange an appointment with them(the owner should have done it instead!!!!!!)unsuccessfully I left 2 voice messages, text them but none of them have had the pleasure to call me back!!! I had arranged an appointment with the owner ,mrs Thira or Tiare..sorrry for the spelling...,in order to get my money back as she had eventually promised, but instead the shop was closed!!thank you Mrs Thiara Or Tiare to have called me.. as a consequence I wrote her a letter requesting my money back by the end of February and if she doesn't contact me the Trading Standards Insitute will do it for me. I am sure they are able to provide professional treatments to their customers... but they haven't behaved professionally with my situation and I am sorry for them , for just £99..it is not a lot of money but I can't see why I should be given £99 for nothing ,to someone who's not even my friend!!!!and also I am going to leave negative feedback everywhere. All the best!!