Asian Spa & Ayurvedic Retreat Gouvia 2.3 2 reviews

Latest Review

My unfavorable experience at this place happens over 2 sessions. July 19 and 21, 2012.

My first appointment went ok. I was a little unsure, but I found the setting clean, calm, and at a comfortable temperature, not too cold or hot. The Ayurvedic therapist 'Hareesh' was excellent. He seemed well trained. He was pleasant and professional. I was so pleased I immediately asked him if he was working 2 days later, so I could re-book him to follow up on a painful back problem. He said yes. After finishing, I went to the desk, paid for the session, and specifically asked to book with Hareesh again 2 days later. The person at the desk opened the appointment book which was blank at the time. I asked for 10:00, he said that was too early, and suggested 11:00am to me. I agreed. I have the appointment card for it. Happily, I left thinking that finally Corfu had a reliable and professional spa where I could get a quality massage. My only problem was that the cost was a bit higher compared to what I am used to paying from professional University trained Ayurvedic doctors. But I treated it like an imported rare wine and accepted that.

On Saturday, I dutifully showed up early as they request. I was given a welcome tea but nothing else was mentioned to me. I sat there as people came and went. Another woman came in 5 minutes later, sat down and got her tea. Within moments Hareesh was standing there and disappeared, the receptionist welcomed the woman back... and my suspicions made me wonder if she had gone to Hareesh since I was still not being escorted anywhere. at 11:15 (15 minutes after my appointment should have begun, I asked the receptionist(the same that had made my appointment, what I was waiting for. He said don't worry, my therapist is coming. I said I had just seen my therapist. He said it was someone else I was waiting for who was just late. (Strike 1, therapist is late on a small island in a slow season). He tried to convince me that I was waiting for someone else(Strike 2, despite written confirmations), but I knew better because it was only two days ago. With my therapist nowhere in sight, I asked when Hareesh would be finished. He looked at the appointment book and said there was no availability for him until 3:00pm. (Strike 3... Despite screwing up my reservation- I would have to wait until after everybody else was finished?!.. 4 hours of therapy... I did not expect to drag the poor woman off her therapy session, but why was I put to the end of the que?). I left, because there did not seem any point in waiting for an unknown and I was furious for the way my own therapy reservation had been handled.

I can not recommend a person to book here for the sad and simple reason that they do not honor their booking reservations. The front desk organization really lets the qualified staff down. You, most likely would be visiting Corfu on a 1 week holiday and interested in a great spa treatment. You commit a lot of your hard earned money, you take the time to schedule, show up, and as the minutes pass, your appointment comes and goes, and you are still sitting there without your therapy. Its a stressful experience you did not plan on for your one week holiday. Save yourself the stress and spend the therapy money on the most expensive meal you could possible find on the island(it will be cheaper). I am writing this with obvious bias. I have been wronged, and all they could do was shrug for my lost time and frustration. Nobody is going to compensate me for this. No offer was even remotely made. All you can hope is to avoid unprofessional establishments like this in order to avoid frustrations.

I am genuinely writing this to help anybody else avoid the frustration.

(Note to admin: Receipt and copies of appointment cards can be scanned as proof.)