Current job opportunities at Wahanda

Wahanda is an ambitious start-up developing an E-commerce, content and community marketplace for the beauty, health and wellness industries. Wahanda is looking to revolutionise the way consumers search and book health and beauty treatments by connecting businesses, customers and therapists. Wahanda’s investors include the technology team who built Skype, the investors behind last.fm and a former worldwide director of Four Seasons Hotels and Resorts.

The founding team of Wahanda have considerable experience in the ‘online world’ of content, community, search and booking, and are looking to add energetic people to the growing team who are passionate about the online space and want to quickly get up to speed to start adding value. The founders of the company have run large business units within lastminute.com and Yahoo! Search, and have had previous experience in the technology and media sectors. Together they are aiming to developing this new business into a global online health, beauty & wellness marketplace.

Current vacancies:

Customer Services Rep
Marketing Manager
Software Tester
Account Executive - London
Community Evangelist

Customer Service Rep. - Central London - Competitive Salary

The Role in a Nutshell

We love our customers and suppliers and we’re looking for someone who can help us delight customers and support suppliers everyday to ensure that things are operating smoothly. If you are passionate about health & beauty, and get a kick out of making people happy then this could be the dream role. We want to offer a world-class customer service experience and you will be part of a great team and have the ability to learn from very experienced professionals who are also excited to learn from you. You’ll be helping to set the direction of the company and work at a high level, so it’s also a great chance to grow and develop. Regular spa treatments and frequent pampering may be required!

About Us

Wahanda is an ambitious start-up developing an E-commerce, content and community marketplace for health, beauty and wellness. Founded by veterans of lastminute.com and Yahoo!, Wahanda is looking to revolutionise the way consumers search and book health & beauty treatments by connecting customers with businesses and professionals. Wahanda’s investors include the technology team who built Skype, the investors behind last.fm and a former worldwide director of Four Seasons Hotels and Resorts.

The Nitty Gritty

We need someone to help answer customer queries and to be a primary contact point for our wellness suppliers (Salon, Spas, Fitness centers) across the UK. Your main responsibilities would include:

To act as main point of contact with customers
Processing offline customer bookings and transactions
Confirming orders with partners
Assist in fulfilment process to ensure vouchers are dispatched in an accurate and timely manner
Responding to customer queries and complaints
To act as a point of contact for existing suppliers
Ensuring smooth operational running of all promotions
To provide financial reports to suppliers as required.
To support the sales team in acquiring new accounts and maintaining existing accounts.
Filing and general administration

We are a young company and therefore many of our processes are still under development. The ideal candidate would not only execute the processes we have, but work with the team to improve them. We are a start-up and working hours tend to vary, however, typical working hours are 9.00 to 18:00, Monday to Friday. This role does not require evening or weekend work.

Who You Would be Working With

The successful candidate will be the voice of the company with customers and suppliers and as such will:

The role reports directly to the Head of Operations
Working with the Supply team to minimise customer queries
Work closely with the founders and technology team to ensure that the site is supporting the needs of our partners.
Work with the site team to ensure that we are promoting and merchandising the products in the most effective way possible.
Work with the finance and operations departments to ensure that suppliers are paid correctly

What we will be looking for

The basics:

The ideal candidate would have at least 1-2 years experience in a customer service or operational role
Highly organised
Good problem solving skills
Excellent communication and presentation skills
Ability to manage in high pressure situations
A track record in dealing with customer complaints
Comfortable and confident with technology
Sound commercial sense and highly numerate, with good analytical skills
Excellent MS office skills, especially MS Excel
h3 academic background with excellent written and verbal communication skills

The soft stuff:

Some energetic, enthusiastic and positive -- If you are not excited about building an amazing company please don’t apply.
A good sense of humour
A passion for the web and the potential of e-commerce
A genuine passion for the spa and wellness industry
Thorough and meticulous with extreme attention to detail
Ability to work independently with little day to day guidance
Proactive team player
Self motivated, uses initiative and problem solver
Work to tight deadlines with a can do attitude
Willingness to go beyond the call of duty to get the job done
Good organisational skills

Next steps

If you think you are the right person for the job then we want to hear from you. Drop us an email with your CV to ian@wahanda.com

Marketing Manager

Wahanda is largest online site dedicated to health, beauty and wellness.We're seeking a highly motivated individual to join our marketing team. The ideal candidate will have a passion for marketing by the numbers and be a creative problem solver in the midst of an exciting, fast paced environment. You'll join an exceptional team who works hard and has fun doing it.

Specific Duties/Responsibilities:

Wahanda is growing rapidly and we need someone to help us develop our sales team and and manage our larger partner accounts. There are thousands of potential partners out there for us to work with and you will be responsible for:

CRM/ Member email program — development of strategy & execution of email communication programs for various customer types. Focus on optimizing the experience, revenue and member engagement.
Site Conversion — lead effort to improve the customer experience and conversion throughout the site. This includes testing to optimize visitor & customer conversion and retention, and working with tech team to optimize customer flow.
Customer usability — lead analytics initiatives to gain insights into customer base using surveys, focus groups, and analytics tools.

Skills/Experience Requirements:

2-3 years experience in an online environment, preferably a start up
Familiarity with Health & Beauty market a plus
Strong detail orientation
Internet junkie
Ability to coordinate effectively across teams in a fast paced environment
Excellent project manager with a goal/results-driven orientation
Excellent oral, written and presentation skills
Strong quantitative and analytical skills - passionate and savvy about numbers and metrics with an insatiable curiosity for problem solving
Experience w/ analytics tools/ packages/ testing programs
HTML/ SQL skills a bonus
Sense of humor and passion for marketing
BA/BS required

Please forward your CV, portfolio and salary requirements to isabelle@wahanda.com.

Account Executive - Central London

The Role in a Nutshell

We’re looking for someone who can use a mix of care, attention to detail and creativity to manage and develop a small portfolio of existing relationships with spas, salons, studios, gyms, yoga studios and everything in between. As well as looking after existing partners, you will work introduce new businesses to Wahanda, help them promote their services and negotiate unbeatable offers on behalf of Wahanda’s consumers.

If you are passionate about health & beauty, love building and managing relationships and are looking to develop your account executive experience, this could be the dream role. You will be part of a great team and you’ll be working directly with one of our experienced Account Managers in the busy London Team, assisting them with the running of high profile accounts, and having the opportunity to learn from them and develop your own skill set.

The Nitty Gritty

We need someone to manage a portfolio of existing accounts and to help them grow their business by using the tools and capabilities that Wahanda offers. You will also be responsible for:

Sourcing new suppliers by actively contacting potential suppliers including being comfortable with cold-calling
Ability to research and target businesses businesses in your area, understanding their venue and needs and identifying how Wahanda can help them
Manage relationship with on-going suppliers in order to maintain current range and sales on products
Set up suppliers on Wahanda extranet system and assist in training and use
Ensure that all offers and products are loaded in a timely, accurate and professional manner with help from relevant teams
Working closely with Account Management team assisting with the running of larger accounts, by attending meetings, setting up new offers and following up with venues to ensure they are included in all seasonal campaigns
Run regular sales and supplier reports and ensure these are provided accurately and promptly
Learn about wahanda.com customer demographic and use this to enhance the range of products, in particular inspirational product at unbeatable prices
Undertake competitor analysis, in order for us to remain competitive in the marketplace
Meet and exceed sales and margin targets

Who You Would Be Working With

The successful candidate will be the voice of the supplier and as such will:

Report directly to the Head of London Sales
Work closely with the London Account Managers and the Copywriting Team
Work with the finance and operations departments to ensure that the sales process is running smoothly

What We Will Be Looking For

The basics:

The ideal candidate would have at least 1-2 years experience in a head office environment as an account executive
Relationship development experience
Highly organised
Excellent communication and presentation skills
Excellent negotiation skills
Comfortable and confident with technology
Commercial account experience
Sound commercial sense and highly numerate, with good analytical skills
Excellent MS office skills, especially MS Excel
Strong academic background with excellent written and verbal communication skills

The soft stuff:

A passion for the web and the potential of e-commerce
A genuine passion for the spa and wellness industry
Thorough and meticulous with extreme attention to detail
Ability to work independently with little day to day guidance
Proactive team player
Self motivated, uses initiative and problem solver
Work to tight deadlines with a can do attitude
Willingness to go beyond the call of duty to get the job done
Good sense of humour and outgoing personality

Next Steps:

If you think you are the right person for the job then we want to hear from you. Drop us an email with your CV to: kully@wahanda.com and madeleine@wahanda.com

Community Evangelist - London office

The Role in a Nutshell

Wahanda is largest online site dedicated to health, beauty and wellness. We’re seeking a highly motivated individual to join our marketing team. The ideal candidate will have a passion for engaging our community in cutting edge ways through social media platforms. You’ll be a creative problem solver in the midst of an exciting, fast paced environment. You’ll join an exceptional team who works hard and has fun doing it.

The Nitty Gritty

Social Media Platforms – Establish and maintain engaging presence across breadth of social media platforms including Facebook, Twitter, YouTube, LinkedIn, Blogs, etc. Drive new followers across platforms.
On site community engagement – lead effort to engage on site community through content development and conversation. Address community concerns through community platform.
Community development – reach out and develop relationships with key influencers in our space.
Marketing communications – work with the team to develop copy/ messaging for marketing promotions, materials, and site content.

What We're Looking For

2-3 years experience in an online environment, preferably a start up
Prior professional social media/ community management experience required
Creative thinker
Familiarity with and passion for health & beauty market is a plus
Strong detail orientation
Social media junkie
Excellent project manager with a goal/results-driven orientation
Excellent oral, written and presentation skills
Sense of humour and passion for marketing
BA/BS required

Please send CV, social media aliases, and salary requirements to isabelle@wahanda.com and judy@wahanda.com.

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