ARK Skincare Centres

My facialist was exceptionally rude, condescending and I personally found her offensive. She lectured me repeatedly thoughout, so I could not enjoy the experience at all. The reason I went was because I do not look after my skin and I wanted to book a course. I told her this from the outset. But her absolute negativity about my skin destroyed my confidence and I was mortified when she kept it up in the main reception afterwards as I was paying.
She also had lined up products on the counter, while I got dressed etc, and when I said politely "no thanks", she again told me I had the worst skin she had ever seen, (her exact words). This came across as her using the state of my skin, to itimidate me into buying them. I thought I'd never get out of there as I could hardly hold back the tears. I went home in shock phoned my husband and burst into tears and have not been to any salon since. She said I would end up with a hunch on my back? as my muscles were tight? Never ever again. It's a pity as everyone else I spoke to and the salon itself was fabulous. And she probably gave me a great facial, but what was that about?? Like most people I can tell the difference between stern but well intentioned advice and downright rudeness and insensitivity! She was the latter! I wanted to email the owner to get things put right, for their sake as well as mine, (as I wanted to book a session with another girl), but refrained as I was afraid this girl would phone me up and be even ruder and as I lived nearby did not want to get the girl into trouble. I am hoping my review encourages the salon to rethink and perhaps retrain their staff to show understanding and support to those with self confessed 'bad' skin. I would go back in a flash if I thought this had been addressed across all their staff. As this girl clearly had no perception or idea why I was upset.