How to deal with negative reviews
Every now and then someone might leave feedback than doesn’t say you’re wonderful. Nobody likes to be criticised, but sometimes these things happen. Reviews often come down to personal opinion so it’s hard to prove them ‘right’ or ‘wrong'.

The first step
The first step is to take a quick look at our community guidelines page to see if the review has broken them. If they’ve been naughty enough to threaten, use bad language or you can prove they’ve used a false identity, drop us an email it’ll be gone quick as a flash...

Seizing the Opportunity
Alternatively, you can use this chance to show the Wahanda Community how good you are at dealing with misunderstanding. A useful response that deals with the issue will be sitting on our page for all to see. Not only will that get you a pat on the back from us, but all our visitors will get a chance to see what lovely people you are.